business introduction

Seeking Business Partners

Japan PC Service is proactively seeking companies to partner with.

Partnership Schemes

These schemes are only possible examples. Flexible scheme composition is possible depending on the details of your business, so please start by getting in touch.
Notification using pamphlets, websites, and in stores. We will prepare the materials required for development.

With Japan PC Service accepting requests

Examples of Business Partnerships

We can work with all industries, markets, and scales of company.

PC Manufacturer / Robotic Device Sales Companies

We provide not only initial settings after the retail of products, but also onsite repairs for problems or recalls, and even call center services.

ISP (Provider)

We can implement PC and network device settings when joining a provider. A call center can also be provided instead of your company.

Real Estate Companies

We can implement network link settings for HEMS or smart home devices etc., during the construction of new smart homes.

Moving Companies

Our company can take over the requests for internet connection settings etc. which are frequent after moving house.

Home Electronics Retailers

We provide support by visiting our customer's home or office, for setting and installation after purchasing a PC or to resolve any other issues faced.

Retail Outlets

We provide onsite support for part replacement and performing settings for PCs, POS, communication and other devices used by your store, keeping such responsibilities from falling to the store staff.

Securities Companies

We can create a PC environment for your customers, from the installation of internet trading PCs through to initial settings.

As Welfare

As part of the welfare environment provided to your company employees, we can provide a discounted price on resolving PC related problems.

Main Range of Offered Support

We can respond to a wide range, from PCs to IoT devices.

PCs / smartphones / tablets / routers / smart speakers / game devices / washing machines / robots / HEMS / business devices

Same-day callout service / performing settings service / resolving problems / part replacement / lessons / inspection & spot repairs / call center / maintenance / recycling / onsite

Provision of OEM Service

We can provide support by visiting your customers, or by offering a call center or help desk in your stead.
As an OEM service, we can contribute to increased customer satisfaction.

Same-day callout service

A service that provides support for problems with PCs and digital devices through callouts, carry-ins, and deliveries. We can provide OEM support to resolve your customers' PC and digital device problems.

Reception Times

Reception is open 9:00 - 21:00 every day of the year. Callouts are supported 24 hours a day. (Additional charges incurred between 20:00 - 9:00).

Methods of Support

Callout support
Carry-in support
Delivery support

Service Details

Installation and Settings
Control lessons
Part replacement
Data recovery
Disposal and Recycling
Resolution of other problems

Supported Devices

PCs
Peripheral devices
Network devices
Smartphones / tablets
Digital home electronics
Business devices
Home energy management system related

Charges

Charges for callout support for corporations will be the total of (1) - (3).
*All prices are including tax.
(1) Basic charge: ¥5500 (callout support), ¥3300 (carry-in / delivery support)
(2) Environment and problem diagnosis charge: ¥6600
(3) Work charges: depends on the work performed

Supported Regions

Support is offered by a network of approximately 200 bases (*) across Japan, from Hokkaido to Okinawa.
Taking directly managed stores as a starting point, we have a network of many participating stores all across Japan.
*219 bases across Japan (as of January 2018)

Support for Performing Settings

This service mainly involves work such as settings, installation and part replacement, using our domestic infrastructure instead of your company.
Providing specified work at fixed prices allows for the provision of a service capable of handling large volume and at low costs.

Examples of Businesses Using Our Services

ISP (Internet Service Providers)
Wireless LAN Router Retail Manufacturers
PC Retailers
Reception Waiting Ticket Issuing System Retail Companies

Comprehensive Reception Center

Acts as a comprehensive reception point for customers having problems with PCs and other digital devices.
Our staff take requests and inquires from customers and business partners, provide guidance for desired support, adjusts schedule, and deploy the staff.
Emergency call center and night time call center support are also possible.

Reception Times

Reception is open from 9:00 - 21:00 all year round.

Service Details

As well as individual customers, we also accept inquires from companies. Please make contact to discuss callouts, carry-ins, deliveries, telephone calls, and remote support, or other details of our services.

Supported Devices

We can also offer services as a comprehensive reception center for PCs and digital devices for customers of your company.

Help Desk

Enhancement of the quality of support for end users is vital in every industry, but securing and training of specialist staff and introduction of special systems for such purposes has become a major burden for any company. Japan PC Service has acquired ISMS and the Privacy Mark, providing a high quality, highly secure call center in your stead.

Telephonic Support

We provide telephonic support for procedures that can be explained verbally, such as wireless LAN settings and how to use a robot.

Remote Support

We support through remote access in case virus removal or control by our staff is desired.

One-Stop to Resolve All Problems

If problems cannot be resolved through telephonic support, then they can be resolved with a callout via callout support.

High Technical Proficiency

We offer wide range of support for various digital devices, including not only PCs, robots, and IoT devices but also business devices.

Recall Support

We can provide a one-stop service instead of the manufacturer for onsite recovery, repairs, inspection, and spot repairs of products subject to a recall, supporting everything from adjustment of appointments to onsite support. Using our own unique domestic network, we can cover a wide area in a short period of time.

Supported Devices

We offer support for a wide range of devices, from home electronics to housing devices. Please contact for more details.

Provided Services

Collection
Repair
Inspection, spot repair

Multi-language Call Center

A service that supports inquires from customers in 11 languages, including English, Chinese, and Korean. A special website is used to provide telephonic interpretation or video interpretation when interacting with customers.

Supported Languages

24/7:Japanese / English / Chinese / Korean / Portuguese / Spanish
During the daytime:Thai / Vietnamese / Russian / French / Tagalog

Reception Times

24/7 support is available.

Business Solutions

We also provide everything from IT device support in order to improve and optimize your working environment, to support for the expansion of your business such as composition of a cloud environment or kitting on the scale of thousands of units.
We also accept requests from various manufacturers and volume retailers to handle work for them or to create IT environments. Based on the technical prowess, we have accumulated from this large and varied range of completed tasks, as IT support professionals we have the capacity to resolve issues specific to corporations.

Devices Such as PCs

Retail / installation / settings
Onsite support / remote access
Creation of manuals

Cloud Services

Composition / operational maintenance of G-Suite
Composition / operation maintenance of Microsoft 365
Composition / operational maintenance of Azure

Kitting Service

Support for PC / iPhone / iPad / Android
Cloning work
Individual settings

Maintenance Services

Periodic maintenance
Security surveillance
Network surveillance

Security Services

Retail / maintenance of corporate security software
Irregular security check tests

Other Services

Data erasure (certificate confirming erasure can be issued)
Provision of inkjet printers
IT consulting
Server retail / installation / settings
Transfer from existing servers
NAS retail / installation / settings

Inquiries Concerning Business Partnerships

As well as OEM services and device related support, we are also always looking for companies to work with as strategic business partners.

Inquire using online form

Received 24/7

President's Message

Japan PC Service
President & CEO
NOBUYUKI IEKI

Japan PC Service was listed on the Nagoya Stock Exchange Centrex on November 26, 2014.
This achievement is also thanks to the warm support of all of our customers.

Modern society now involves many products that connect to a network. Here at Japan PC Service we feel that, after electricity, gas, and water, the home network is growing into the fourth lifestyle infrastructure.
Furthermore, Japan faces the ongoing advancement of less children being born, a greying society, and a falling population, creating an era in which reliance on IT, smart housing, and robots cannot be avoided.
Amid these issues, our company has developed our business primarily based in an emergency service for PCs, while providing our customers with a one-stop service for resolving problems, making repairs, restoring data, performing placement and settings, and giving control lessons for PCs, digital home electronics, smartphones, tablets, and other devices that support use on a network.
Looking into the future, home ICT devices are sure to develop further, including smart houses, car navigation systems, wearable terminals, and robots, and we believe that it is the role of our service to connect people with these home ICT devices.
In order for our company to take on this role, there is a requirement to heighten an awareness of turning to Japan PC Service when having problems with one’s home network. In order to move beyond just PCs and network related business and expand into the new fields of smart houses, wearable terminals, and robots, there is a requirement to heighten trust in our company. Finally, in order to further grow our business, there is also a requirement to secure exceptional personnel. In order to realize all of these requirements, we took the step of listing our company on the Nagoya Stock Exchange Centrex.

We believe that the age is not too far in which every household will have a robot.
Alongside the development of home ICT devices, our support services must also continue to evolve.
“For PC trouble, call Japan PC Service.”
“For home network trouble, call Japan PC Service.”
“For robot trouble, call Japan PC Service.”
In this way, we will propose new solutions to our customers, continuing our challenge to make Japan PC Service an ubiquitous company in society, and for ours to become the gold standard service.

November 26, 2014

Company Outline

Trade Name	Japan PC Service
Business Details	Operation of "PC Hospital," a rush support service for personal computers and digital devices Comprehensive support services for PCs, smartphones, and other digital devices Repair of computers, smartphones, tablets, game consoles, etc. Troubleshooting, configuration, and lessons for digital devices and networks Sales, purchase, and recycling of digital equipment Call center outsourcing Help Desk (Technical Support) General Reception Center Outbound support Recall support Corporate Support Corporate maintenance Agency Setup Kitting IT Staffing Fixed price service design and support for digital equipment Telephone / remote support Flat-rate guarantee, service with insurance, etc.
Address of Head Office	Japan PC Service Osaka Head Office （Facebook page）	President Building, 9-33 Hiroshibacho, Suita, Osaka 564-0052 Google Maps
List of Offices	PC Hospital Sapporo Store	ST Memorial Building 1F, 8-1-3 Minami Nangodori, Shiroishi-ku, Sapporo, Hokkaido 003-0023 Google Maps
	PC Hospital Tokyo Mita Store	Sanwa Building 1F, 3-24-21 Shiba, Minato-ku, Tokyo 105-0014 Google Maps
	PC Hospital Tokyo Kokubunji Store	Berukonfoto Building 1F, 4-11-2 Honda Kokubunji, Tokyo 185-0011 Google Maps
	PC Hospital Kanagawa Atsugi Store	Atsugi Garden citybill 1F, 1-5-10 Nakacho, Atsugi, Kanagawa Prefecture 243-0018 Google Maps
	PC Hospital Yokohama Rokkakubashi Store	Famirl Hakuraku 1F, 2-14-28 Rokkakubashi, Kanagawa-ku, Yokohama, Kanagawa Prefecture 221-0802 Google Maps
	PC Hospital Hamamatsu Aoi Store	Aeontown Hamamatsuaoi, 3-25-1 Aoinishi, Chuo-ku, Hamamatsu, Shizuoka Prefecture 433-8111 Google Maps
	PC Hospital Chiba Chuo Store	Ishide Building 1F, 7-5 Shindencho, Chuo-ku, Chiba, Chiba Prefecture 260-0027 Google Maps
	PC Hospital Saitama Omiya Store	Morita Building 1F, 2-407 Sakuragicho, Omiya-ku, Saitama, Saitama Prefecture 330-0854 Google Maps
	PC Hospital Nagoya Store	AMS Aoi 3 Building 1F, 3-12-7 Aoi, Higashi-ku, Nagoya, Aichi Prefecture 461-0004 Google Maps
	PC Hospital Osaka Suita Store	President Building 1F, 9-33 Hiroshibacho, Suita, Osaka Prefecture 564-0052 Google Maps
	PC Hospital Ekimo Umeda Store	Ekimo Umeda, 8-6, Kakudacho, Osaka-shi Kita-ku, Osaka Prefecture 530-0017 Google Maps
	PC Hospital Kobe Store	Falan Kobe Building F1, 1-1-1 Nishitachibanadori, Hyogo-ku, Kobe, Hyogo Prefecture 652-0034 Google Maps
	PC Hospital Kyoto Station Store	Gran Merry 1F, 694 Ebisunocho, Shimogyo-ku, Kyoto, Kyoto Prefecture 600-8310 Google Maps
	PC Hospital Hiroshima Store	Tamura Building 3F, 13-5 Osukacho, Minami-ku, Hiroshima, Hiroshima Prefecture 732-0821 Google Maps
	PC Hospital Fukuoka Hakata Store	K-2 Building 2F, Room 201, 5-8-5 Hakataeki Minami, Hakata-ku, Fukuoka, Fukuoka Prefecture 812-0016 Google Maps
CEO	NOBUYUKI IEKI
Capital	360,058,150 yen
Established	September 2001 (PC service business started September 2003)
Employees	Japan PC Service non-consolidated: 414 (as of August 31, 2023) *Part time workers are not included among employees.
Accounting Period	August
Correspondent Financial Institutions	Mizuho Bank Resona Bank Shoko Chukin Bank Mitsubishi UFJ Trust and Banking Corporation

Company Directors

President & CEO	NOBUYUKI IEKI
Managing Director	MEGUMI INADA
Managing Director	SHINICHI HAMAZAKI
Director	KEIJI OSHITA
Director	YU FUJII
External Director	MAKI ARITA（Certified Public Accountant）
External Director	KOJI BANDO
External Director	CHIEKO MITSUI

Auditors

Full Time Auditor	AKIKO OZEKI
External Auditor	SHINPEI KAGAWA（Certified Public Accountant）
External Auditor	MIZUHO KITAHATA（Lawyer）